Stroll
A close friend approached me with a business and design idea: an at-home care app, built specifically for runners. As someone who had navigated physical therapy and recovery myself for a running injury, I was inspired to build a brand and product that brought runners (and movers of all types) a personalized, beautiful, seamless care experience to get them back on their feet and back outside.
For Stroll, the onboarding flow is arguably the most important product moment, as it guides the user through a patient triage to help assess their injury. I wanted to avoid overwhelming users with nonstop questions while also guiding them enough to gather useful information.
My goal was to mimic a real conversation with a trusted doctor. I wanted to include visual cues and simple language, while making the process feel personalized and familiar.
My goal was to mimic a real conversation with a trusted doctor. I wanted to include visual cues and simple language, while making the process feel personalized and familiar.
Where does it hurt? Rather than use dropdowns or ask users to type out a description, I created a tappable body map. Two people with calf injuries might use completely different words to describe what hurts. This visual eliminates that potential disconnect between the user and the product.
Users are given the opportunity to adjust their response using the dropdown labels after they have made an initial selection.
Users are given the opportunity to adjust their response using the dropdown labels after they have made an initial selection.
The next screen is a double-click into the body area selected by the user. Again, illustrations accompany body part language to ensure the user and the product are on the same page.
Next, the user is asked to describe the quality of pain. I connected this page to our brand theme – getting back outside.
Next, the user is asked to describe the quality of pain. I connected this page to our brand theme – getting back outside.
The onboarding and triage flow ends by giving the user an inital assessment result. It shows a transparent confidence score and a clear, high-level breakdown of the initial diagnosis. This screen leads into a short appointment scheduling flow to connect the user with an appropriate specialist.
This is a view of the dashboard for a user in the middle of their care plan. Their daily exercises, prescribed by their care team, are easily accessible. The user is encouraged to keep their recovery habits consistent with a streak counter and an exercise progress bar.
The visual design connects to the outdoors as a reminder that the goal is not just to tick off exercises, but to recover and get back outside.
The
The visual design connects to the outdoors as a reminder that the goal is not just to tick off exercises, but to recover and get back outside.